CONCERNS & COMPLAINTS PROCEDURE
At AHC, we understand that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, address the situation as quickly as possible, and implement measures to prevent it from occurring again in the future.
HOW TO MAKE A COMPLAINT
We take complaints very seriously and see them as opportunities to improve. We greatly appreciate hearing from people who are willing to help us grow and develop. We always thank those who contact us with their concerns, problems, or suggestions. You can choose how you’d like to get in touch with us:
WHAT WE WILL DO
We will work diligently to fix problems, correct mistakes, and address your concerns to your satisfaction. Please feel free to let us know how you think the issue can be resolved when contacting us. Our goal is to achieve the best possible outcome, and collaboration often leads to better solutions. We will always:
- Treat you with courtesy and respect.
- Listen to what you have to say.
- Keep you informed about our progress.
- Provide you with a prompt response.
- Inform you of escalation options if needed.